NewPoint: Consulting, IT & Outsourcing Professional Services
ICT Services
Cloud Computing
Cloud computing is a new business and technology service model that allows users to access a catalogue of standardised services. These services can be used to provide a flexible and adaptable response to the needs of their business in the event of unpredictable demands or work peaks, while only paying for actual consumption.
NewPoint IT Consulting works with the market leader to offer the best solution for every situation, taking maximum advantage of the cloud::
- Service provision at a global level.
- Far less investment required to start work.
- Faster implementation with fewer risks.
- Automatic updates that have no negative impact on IT resources.
- Efficient use of energy.
The nature of our services in the cloud guarantees low cost features and standardised ICT services:
Software as Service
– SaaS –
On-demand multitenancy services. We provide internal technology services from our infrastructure.
Infrastructure as Service
– IaaS –
Hardware as service, offering a customised processing capacity, batch processing and basic storage.
Platform as Service
– Paas –
Horizontal ICT services, sharing similarities between services and taking advantage of their transparency for the client's benefit.
Help Desk
The importance of technology lies not only in the installation and creation of services, but in their maintenance and care. This is a key aspect in achieving corporate ICT aims. Help desks are the support and maintenance window for IT systems and their interaction with users. They receive queries and service requests, and process any technical issues that may occur.
Help desk management can be used to register and track incidents, making it easier to analyse the ICT services being provided and detect the main problems.
Our range of services has multiple uses:
- Help desk
- On-site customer service
- Remote customer service
- ICT infrastructure support and maintenance
- Customised service models (24x7, 8x5, etc.)
- Service level agreements
Technical Support
We use the best ICT professionals to help our clients to be more effective.
At NewPoint we provide comprehensive management, maintenance and operations for all internal company services using professionals with extensive experience in a multitude of corporate micro-computing areas.
Our service model covers both on-site and remote services at three levels:
- Support Level 1 (T1/L1) – first and main level responsible for receiving queries and incidents, in direct contact with users, and for resolving the main issues that occur
- Support Level 2 (T2/L2) – second level offering more specialised support in specific technical areas related to certain technologies or event types
- Support Level 3 (T3/L3) – final support level, with a greater technical capacity operated by professionals with highly trained and qualified profiles
Our range of services has multiple applications:
- Domains | Communication | Email
- Maintenance of programs and machines
- Management, maintenance and operation of corporate ICT services
Outsourcing
We offer our clients BPO solutions so that they can focus on their core business.
At NewPoint we understand the needs of our clients and take responsibility for achieving strategic and operational aims, applying the management style in use at each organisation.
Our range of services has multiple applications:
- Subcontracting professionals
- Customised work groups
- Task delegation
- Outsourcing of technical functions
- Collaborative outsourcing
- Transformational outsourcing
- Joint aims
We offer our clients the following services:
- ICT Outsourcing – IT service outsourcing
- BPO – Business process outsourcing
Help desk
- Work centre support
- IT support
- Functional systems support
- Incident management and user support
- On-site support
- Hardware/software requests
- Hardware/software inventory management
- Etc.
Application management
- Administration and management of active components in WAN and LAN
- Remote access administration and operation
- IP address policies
- Integration of components
- Service administration
- Incident resolution
- Etc.
Communication management
- Software maintenance
- Software development, Software factory
- Mobile development | Mobility
- Project management
- Testing, QA, Benchmarking
- Etc.
Data centre operation
- System administration
- Infrastructure control
- Data centre effectiveness control
- Data centre migration
- Integration of data centres
- Etc.
Security Management
- Security policies
- Security perimeter management
- Security audits
- Adaptation to regulations
- Continuity and contingency plan
- Etc.
Systems management
- Systems monitoring
- Execution of production tasks
- Performance management
- Capacity management
- Database management
- Incident resolution
- Preventative actions
- eGov, eHealth, SmartCities
- Etc.
Document management
- Dispatch and receipt
- Digitalisation and indexing
- Filing and storage
- Printing and envelope packaging
- Courier and private mail bag services
- Data recording
- Etc.
Process management by sector
- Optimisation of processes
- Financial management
- Administrative support
- Provisioning
- Etc.
Client and marketing management
- Contact centre
- Telemarketing
- Market analysis
- Ticket office
- Claims management
- Etc.
HR and organisation
- Recruiting
- Personnel management
- Corporate communication
- Training
- Knowledge management
- Etc.